- Cloud Contact Center

Optimal organization of your customer contact

You want your customers to have the ultimate customer experience with every contact. In addition, it should not matter how they contact your organization. With, you provide efficient handling of all channels and achieve higher customer satisfaction.

How do you achieve higher scores for the most important KPIs within your contact center or customer service department? The extensive real-time and historical reports in OCC provide you with continuous insight into inbound and outbound customer contact. This way, you can make immediate adjustments and gain insight into important topics.

Integration is fully integrated with our IVR and telephony services. Matters such as multimedia recording and unified queuing are part of the service by default. Integration with CRM or ERP packages such as Microsoft Dynamics CRM or Salesforce are easy to achieve. This ensures fast and personal handling of customer contact.

Always up to date

Are you fed up with expensive updates? With the licensing model, you are always up to date without having to invest in it. In addition, you can easily increase or decrease the number of users with SaaS. This way, you can handle short peaks without paying for features you do not use for a longer period of time. The contact center service is especially suitable for organizations with 5 or more contact center or customer service seats.