Contact Center as a Service
ViPcom Contact Center as a Service
Contact Center as a Service (CCaaS) is a cloud contact center solution that enables an organization to deploy the latest technology without the required investment as required in a traditional setting.
CCaaS is a fully functional multi-channel contact center with great flexibility and scalability, which helps to improve the overall customer experience. There are many benefits that can bring CCaaS to organizations, including:
- Cost: Eliminate capital expenditures and IT overhead by paying for the technology and expertise you need when you need it.
- Ease of use: Intuitive browser-based interface for agents and supervisors quickly up to speed and productive.
- Location independence: Employees may call from anywhere , including home and remote locations.
- Rapid deployment: The platform is available to configure this is faster than implementing your own contact center.
- Flexible Scalability : contact center is to adapt to changes in your business and for example, seasonal fluctuations.
- Peace of mind: Cloud-based reliability helps maintain your contact center technology, so you can focus on your core business.
ViPcom understand that your contact center is a mission critical part of your business. Our CCaaS platform powered by Huawei is built for high availability and reliability and is the world already in use by hundreds of thousands of contact center employees.
Designed to meet flexibly and economically the most complex interaction, some features of Contact Center as a Service are:
- ACD Advanced Queuing and Routing (voice , email, chat and social)
- IVR / Self-Service
- Easy to use employee desktop
- Call Recording and Quality Monitoring
- Real-time and historical reporting capabilities
- Inbound / Outbound / Blended
- Integration capabilities
- Interaction History