The Specialist in customer contact solutions
ViPcom is the specialist in the market for customer contact solutions and optimizing accessibility. We migrate your contact environment to the next stage. Based on the unique applications and services from Avaya or Cloud solutions from CCaas.nu based on Enghouse Interactive software and Polly.Help we help you and your organization to the next step. Increase your flexibility, reduce costs and improve customer interaction and satisfaction.
CCaaS.nu - Cloud Contact Center
The ViPcom CCaaS platform is the most advanced, reliable, scalable, and secure cloud solution available. In addition to serving midsized and larger enterprise companies, we make our platform, including an extensive back office deployment and billing toolkit. Deeply-integrated applications. Voice, mobility, video, analytics, presence, messaging, contact center, and conferencing readily connect distributed workforces, wherever they are located and on whatever devices they use to communicate and collaborate. We support mobile smartphones and tablets, softphones and desktop devices.
Built-in smarts. A powerful analytics engine captures data across applications and throughout the company to provide management insight and visibility into workforce activities, reducing human latency and response times and enabling measurable streamlining of critical internal, as well as customer-facing, processes.
Flexible web services APIs. Based on open standards, CCaaS.nu readily integrates with key business applications many enterprises already have in place such as CRM and ERP. What’s more, our expansive Web service API library offers enterprises the flexibility needed to bring applications specific to their business – in some cases applications developed by or for their company’s specific use – under a cloud communications umbrella to facilitate collaboration and make workforces more productive and agile.
ARE YOU READY FOR CLOUD COMMUNICATIONS?