A complete contact center from the cloud

ViPcom offers the Talkdesk Customer Experience cloud platform. This is an extremely complete contact center solution from the cloud with artificial intelligence. That means no hefty investments, a pay-as-you-go model and always the latest technology.

Knowledge and processes together in one platform.

AI for every day

AI-based apps to automate customer self-service, empower agents and reduce fraud.

Native

Widest suite of native apps
One unified platform
One user experience.

Customizable

Flexible to change with your business with low-, no-, and custom-code tools.

Integrated

60+ pre-built integrations
Simple custom integrations
AppConnect marketplace

Reliable

30+ security certificates
100% uptime SLA, global call quality
Authentication and threat protection

Intuitive

Rapid deployment
Quick on board
Snelle waardetijd
Omnichannel

Omnichannel customer contacts

The Talkdesk platform provides all the necessary tools for a modern, omnichannel, Artificial Intelligence contact center. Omnichannel means voice, email, bots, video, mobile, messaging, and social media.

Empower your agents across each channel and enable your customers to switch channels freely and between self-service and live service.

Self-Service First

Talkdesk can help make as many interactions as possible via self-service. All customers get the right information at the right time. At the same time, live support can be used at any time, if desired. To accomplish this, Talkdesk offers a complete set of self-service solutions, including voice response (IVR) and voice applications, virtual agents, customer and agent knowledge bases, AI and support for mobile.
Self Service First
Artificial intelligence and automation

Artificial intelligence and automation

The opportunities to improve customer interactions while reducing costs are greater than ever thanks to the use of artificial intelligence (AI) and self-learning. Talkdesk uses the latest generation of AI in the contact center platform as agent assist and virtual sales guidance.

With Talkdesk, you can easily automate the most common contact center tasks, such as: form filling, compliance checks, and follow-up work. This allows your staff to engage in the more valuable or more complex interactions.

Build it as you wish

The Talkdesk platform grows with you, including new channels and new modes of interaction. With a broad eco system and access to market leaders for CRM, messaging and consumer apps, there is a contact center to build tailored to your specific requirements, now and in the future.

Want to know how? We would like to show you how easy it is with Talkdesk to integrate WhatsApp for Business or Facebook Messenger with your contact center.

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Let us know what we can do for you

Key features

Unified agent desktop

Omnichannel interactions

ACD and intelligent routings

Voice response and self service

Bots and intelligent apps

Outbound calls

Real-time and historical reporting

Workforce management

Quality monitoring

Talkdesk