ViPcom voor financiële diensten & verzekeringen

Transform customer experience. Build customer loyalty. Provide personalized, intelligent and secure appointments through voice and digital channels.

Customers have more choice and control over how they interact with brands than ever before. At the same time, the covid pandemic has accelerated the pace of digital transformation. In this world of digital connections, every experience is an opportunity to build trust and loyalty. Every conversation is a moment that matters.

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Klanten van financiële diensten en verzekeringen zijn duidelijk over hun verwachtingen.

71% of customers of financial services companies and insurers are more loyal to organizations that invest in enhancing their customer experience.

82% of CX professionals believe that customers increasingly expect financial services firms to proactively anticipate and solve their needs.*

 

 

*source: talkdesk.com

ViPcom biedt oplossingen zoals Talkdesk, wereldwijd marktleider op het gebied van cloud contact centers voor klantgerichte organisaties.

Dit is waarom organisaties voor ViPcom kiezen:

Toewijding aan financiële diensten en verzekeringen

  • Industry-oriented innovation
  • Specially developed products
  • thought leadership in de sector en adviesraden
  • Own research and insights
  • Industry associations and involvement

Klantgefocust

  • 100% uptime SLA
  • Premium customer support
  • Top ratings in Gartner Peer Insights, G2, AppExchange
  • 95% satisfaction score
  • 100% net retention Sector-specific CABs

Wereldwijd leider

  • Leader in Gartner CCaaS MQ 2022
  • Leader in Forrester® Wave for CCaaS™
  • Leader in Ventana Value Index 2021
  • Leader in Aragon Globe for Intelligent Contact Centers 2021
  • Frost Radar Innovation Leader 2020
  • #8 on 2022 Forbes Cloud 100

Develop contact centers to embrace the future of banking and insurance. ViPcom offers a unique way to reshape banking and insurance with seamless, secure and digital-first customer journeys.

Laat ons weten wat wij voor u kunnen doen

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ViPcom voor banken

Your customers’ expectations are shaped by their experience with new technologies and the increased innovation offered by fintechs and emerging leaders from other industries. The future of banking is all about delivering a seamless, personal and trusted experience for customers.

To do this, financial service providers must evolve the customer experience with AI, automation, self-service, digital contact and reporting capabilities in all bank contact centers and branches. ViPcom helps banks and credit unions break free from outdated technology to unlock the promise and potential of a great customer and member experience.

ViPcom voor verzekeringen

The insurance industry is at a turning point in terms of customer experience. You face tremendous pressure on growth and profitability due to industry consolidations, market volatility, cyber threats, new market entrants, climate change and more. At the same time, customers expect more convenience, frictionless pathways and individualized support. Leading insurers recognize the need to redefine the customer experience with AI, self-service, digital engagement and personalized proactive approaches. ViPcom can help you evolve to meet the current needs of businesses, customers and employees.
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Bouw het zoals u wenst

ViPcom biedt platformen die meegroeien, inclusief nieuwe kanalen en nieuwe wijzen van interactie. Dankzij een breed ecosysteem en toegang tot marktleidende partijen voor CRM, messaging en consumenten apps, is er een contactcenter nodig, toegesneden op uw specifieke eisen, nu en in de toekomst.

Wilt u weten hoe? We willen u graag laten zien hoe eenvoudig het is aan de slag te gaan en WhatsApp voor bedrijven of Facebook Messenger te integreren met uw contactcenter.

Talkdesk