WHO ARE WE

ViPcom advises, manages and optimizes for the best customer experience

For more than 10 years, ViPcom has been providing systems that optimize customer contact. Our customers choose us because of our success in the national and international business market. Customers use our solutions for a valuable customer experience and optimal and reliable accessibility.

View our solutions for the cloud

Pay as you go’-model

Whatever solution you are looking for, for teams from 30 to 3000 seats, we have a suitable solution that is reliable and scalable. Future proof!

Improved customer experience
Artificial intelligence and automation

Your issues solved

WHY VIPCOM

Team of contact center specialists

For a bustling customer contact center, keeping customers happy is important. You know that better than anyone else. But that’s easier said than done. You have to deal with high workloads, employees inundated with questions, and dissatisfied customers with ever-increasing demands. In doing so, you ask yourself what systems and tools you need to properly support your employees.

That’s where ViPcom comes in. We are a team of specialists in consulting, management and optimization around contact centers. We offer (cloud) solutions for your customer contact center and optimize your reachability. Through virtual agents, AI channels and omnichannel engagement, we provide hassle-free self-service experiences and improve customer satisfaction. In doing so, we help increase your flexibility and reduce costs.

DISCOVER OUR COMPANY

ViPcom has been consulting, managing and optimizing for 10 years.

Our team consists of highly trained professionals who provide comprehensive services and turnkey solutions to help businesses meet the demands of the perfect customer experience.
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Our mission is to support companies in delivering an outstanding customer experience. We believe that a satisfied customer is a loyal customer. Therefore, we strive to provide our clients with the most advanced tools and support to keep their customers happy.

  • Pay as you go
  • Volledige cloud-oplossingen
  • Nationaal en internationaal
  • Schaalbaar van 30 t/m 3000 seats
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We offer (cloud) solutions for your customer contact center and optimize your reachability. Through virtual agents, AI channels and omnichannel engagement, we provide hassle-free self-service experiences and improve customer satisfaction.

We make use of the following solutions:

  • Talkdesk
  • Avaya
  • Calabrio
  • Zendesk
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We have developed your issues into five themes. Each theme describes its purpose and what it serves. We offer the following five themes:

  • Chatbots, selfservice en automatisering
  • Customer experience
  • Kwaliteit en analyse
  • Omnichannel klantenservice
  • Medewerker empowerment

NO HIGH-TECH WITHOUT A GOOD TEAM

Meet some of our colleagues:

Our ViPcom team consists of professionals with extensive expertise and knowledge of communication applications and telecom. We are committed to optimizing business-critical processes and helping customers with their service desk. Through our experience in contact centers and commercial deployment, we strive to add value and create a win-win situation for clients and ViPcom. Our team works with passion and professionalism for customer satisfaction.

Our specialties