18Aug

ViPcom: CX makes customer experience memorable

That customer needs and expectations change rapidly is nothing new and we see it reflected daily at ViPcom. More and more companies are recognizing and acknowledging the added value of Customer Experience (CX, providing excellent service to customers) as a differentiator. What makes one organization better at CX than another differs primarily in will and do. For example, an organization’s core values have a big impact on CX execution. KPMG’s research “A Digital Walk to Remember-2019 EN Customer Experience Excellence analysis,” provides insights into the differentiating CX factors.

05Jan

ViPcom joins Emma at work

ViPcom supports Emma-at-Work. Emma at Work is a nonprofit organization that supports young people with chronic physical conditions toward an independent future. Emma at Work originated from Emma Children’s Hospital/AMC in 2006. Involved staff and volunteers are experts in counseling and mediating this group of young adults. The goal is to bring young people and employers together.

02Jan

ViPcom once again receives contact center award

Avaya presents contact center award to ViPcom. Eleven partners honored Avaya (NYSE: AVYA) last Thursday at its annual Business Partner Award ceremony. Avaya thus seeks to recognize the innovative achievements of its business partners over the past year. Avaya is a world leader in business communications technology and the largest provider of Unified Communications and Contact Center solutions in the cloud. Prizes were awarded in several categories.