ABOUT VIPCOM

ViPcom advises, manages and optimizes for the best customer experience

For a bustling customer contact center, keeping customers happy is important. You know that better than anyone else. But that’s easier said than done. You have to deal with high workloads, employees inundated with questions, and dissatisfied customers with ever-increasing demands. In doing so, you ask yourself what systems and tools you need to properly support your employees.

That’s where ViPcom comes in. We are a team of specialists in consulting, management and optimization around contact centers. We offer (cloud) solutions for your customer contact center and optimize your reachability. Through virtual agents, AI channels and omnichannel engagement, we provide hassle-free self-service experiences and improve customer satisfaction. In doing so, we help increase your flexibility and reduce costs.

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NO HIGH-TECH WITHOUT A GOOD TEAM

We are certified partner

We are certified partners of Talkdesk and Avaya. We use applications and services from Talkdesk Customer Experience, Avaya, Calabrio WFM and Zendesk to take your communications environment to the next stage.

WHO ARE WE

History

For more than 10 years, ViPcom has been providing systems that optimize customer contact. Our customers choose us because of our success in the national and international business market. Customers use our solutions for a valuable customer experience and optimal and reliable accessibility.

View our solutions for the cloud

Pay as you go’-model

Whatever solution you are looking for, for teams from 30 to 3000 seats, we have a suitable solution that is reliable and scalable. Future proof!

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Artificial intelligence and automation

Your issues solved

ABOUT VIPCOM

How ViPcom works

We help companies deliver an optimal customer experience. We believe that a satisfied customer is a loyal customer. Therefore, we want to provide customers with the best tools and support to keep their customers happy. We are innovative and creative, challenging the old status quo to help our clients prosper and grow.
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NO HIGH-TECH WITHOUT A GOOD TEAM

Good advice

At ViPcom, you get good advice when choosing help desk software. We recommend looking at functionality, usability and customer service. Look for software that fits your company’s needs and provides good support for any problems. ViPcom is the party to guide you through the entire process from issue to implementation.

NO HIGH-TECH WITHOUT A GOOD TEAM

Pay as you go model

ViPcom operates on the pay-as-you-go model and delivers customer contact systems from 30 to 3000 seats. For every challenge we have a reliable and scalable solution ready for the future!
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Our specialties

Get the best advice from a ViPcom consultant.

265

SATISFIED CUSTOMERS

14

QUALIFIED CONSULTANTS

4024

CUSTOMER CONTACT SEATS

1090

COMPLETED PROJECTS

We provide customer contact systems from 30 to 3000 seats. We have a solution for every challenge.

ONTDEK ONS BEDRIJF

VipCom has been advising, managing and optimizing for 10 years.

Our team consists of highly trained professionals who provide comprehensive services and turnkey solutions to help businesses meet the demands of the perfect customer experience.
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Our mission is to support companies in delivering an outstanding customer experience. We believe that a satisfied customer is a loyal customer. Therefore, we strive to provide our clients with the most advanced tools and support to keep their customers happy.

  • Pay as you go
  • Complete cloud solutions
  • National and international
  • Scalable from 30 to 3000 seats
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We offer (cloud) solutions for your customer contact center and optimize your reachability. Through virtual agents, AI channels and omnichannel engagement, we provide hassle-free self-service experiences and improve customer satisfaction.

We make use of the following solutions:

  • Talkdesk
  • Avaya
  • Zendesk
  • Calabrio
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We have developed your issues into five themes. Each theme describes its purpose and what it serves. We offer the following five themes:

  • Chatbots, self-service and automation
  • Customer experience
  • Quality and analysis
  • Omnichannel customer service
  • Employee empowerment

NO HIGH-TECH WITHOUT A GOOD TEAM

Meet some of our colleagues:

Our ViPcom team consists of professionals with extensive expertise and knowledge of communication applications and telecom. We are committed to optimizing business-critical processes and helping customers with their service desk. Through our experience in contact centers and commercial deployment, we strive to add value and create a win-win situation for clients and ViPcom. Our team works with passion and professionalism for customer satisfaction.

About ViPcom