15Feb

ViPcom today announced a partnership withTalkdesk®-Inc, a global cloud contact center provider for customer-focused businesses. With it, ViPcom will provide contact center solutions that help organizations give its customers a great customer experience (CX).

This partnership will give customers access to Talkdesk’s full suite of cloud contact center solutions, including Talkdesk CX Cloud™, the company’s flagship product. Talkdesk CX Cloud combines Enterprise performance with organizational simplicity and enables companies to easily adapt their contact center operations to the changing needs of their customers. The result is increased productivity, greater customer satisfaction and cost savings.

The partnership enables ViPcom to deliver and implement Talkdesk cloud contact center solutions, enabling enterprises to quickly adapt in the digital world, cut costs and improve customer satisfaction. Talkdesk has many additional features from the suite such as a virtual agents, Artificial Intellligence, speech-enabled interactive voice response (IVR), CRM, bots, quality monitoring, workforce management and knowledge management.

Wim van Tol, commercial director ViPcom, explains that the new partnership enables companies to deliver exceptional customer experiences: “Organizations in the Netherlands are rapidly migrating to the cloud and with Talkdesk CX Cloud we have a huge opportunity to lead the way with a state-of-the-art cloud solution. We are already seeing a wave of automation, robotics, analytics and artificial intelligence emerging and with Talkdesk as a strategic platform, we can now easily deliver many of these advanced applications to our customers.”

We have been very impressed by Talkdesk’s explosive global growth over the past few years. Their position as a leader in the Gartner Magic Quadrant for Contact Center as a Service confirms the company’s strength.

The Talkdesk CX Cloud™ offers customers tremendous benefits as a next-generation born-in-the-cloud environment that excels at meeting the demands and requirements for a flexible omnichannel customer experience center. Customer organizations can easily transition from their traditional contact center environment to this integrated, intuitive platform. Innovations in customer contact can be easily and quickly deployed without complicated IT processes and complex infrastructure.

Stewe Hale, regonal VP channels adds, “The customer experience is fast becoming eclipsing the products and services that organizations provide and becoming the key driver for building brand trust and loyalty,” said Steve Hale, VP channels Europe at Talkdesk. “Organizations are increasingly recognizing this and evolving their contact centers into a strategic resource for driving better customer experiences. ViPcom is committed to helping companies make that transformation and create better customer experiences with Talkdesk software that best fits their unique needs and CX goals.”